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Returnless Refunds
With our Returnless Refunds, you can shop with total confidence. The Outback Series is one of the only companies in America that does not ask you to return your products. We do this to make life easy for you, and because our only goal is helping you.
We offer a 100% lifetime money-back guarantee. If Outback doesn't help you find relief, it is on us. The worst-case scenario is that you end up with a free product that you can give to a friend!
**There are only a few common-sense disclaimers. We reserve the right to ask for returns on orders that contain two or more of the same item. Limit one refund per household. Please reach out to us directly to receive your Returnless Refund.
**We reserve the right to request manual product returns if we suspect refund fraud, return fraud, or drop shipping activity. In these rare cases, the product must be returned to us before we will issue a refund.Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@theoutbackseries.comExchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@theoutbackseries.com and send your item to: 1515 Detrick Ave DeLand Florida US 32724.Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping
To return your product, you should mail your product to: 1515 Detrick Ave DeLand Florida US 32724
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.